Last updated: October 20, 2025
Provider/Obligor: Umbrel, Inc., a Delaware corporation (“Umbrel”, “we”, “us”, “our”)
Registered address: 2093 Philadelphia Pike #4269 Claymont, DE 19703 US
Claims & Help Center: support@umbrel.com
Applies to: Umbrel Home devices purchased directly from Umbrel or an authorized reseller.
Umbrel Protect is a paid service contract that provides repair, replacement, and support benefits for an eligible Umbrel Home device (the “Device”) for a total of 24 months from the Device’s original retail purchase date (the “Term”), subject to these terms. This contract adds accidental damage protection and extends hardware failure coverage; it does not replace any statutory or manufacturer’s warranty rights you already have. This is a service contract, not insurance. Obligations of the provider are backed only by the full faith and credit of Umbrel.
1. Definitions
Accidental Damage from Handling (ADH): sudden, unexpected, and unintentional physical damage to the Device from an external event during normal residential use (including drops/knocks, non‑submersion liquid spills/splashes, power surge including lightning, and localized environmental incidents like smoke or condensation). ADH does not include loss/theft, cosmetic-only damage, or damage arising from a catastrophic event affecting the premises (see Exclusions).
Covered Failure: a mechanical/electrical failure of the Device arising from defects in materials or workmanship or normal wear during regular, intended use.
You / Customer: the original purchaser or a transferee of this contract per Section 11.
Coverage Limit: the aggregate of all benefits paid (repairs, parts, shipping, replacement, reimbursements) will not exceed the original Device purchase price.
Replacement: a Device that is new or refurbished to be equivalent to new in performance and reliability; we may also offer a cash settlement not exceeding the Coverage Limit.
Catastrophic Event: a widespread event declared a disaster by a government authority (e.g., wildfire, earthquake, named storm) or an incident causing widespread property damage beyond the Device location. Catastrophic Events are excluded (see Section 4).
Third‑party parts/repairs/software: Use of third‑party parts, accessories, software, or independent repair does not void this contract. However, failures caused by improper parts/repairs, unsupported firmware, or operation outside published specifications are not covered.
2. Coverage
During the Term, and subject to the Coverage Limit and exclusions:
When coverage applies: Coverage begins on the original retail purchase date. During the manufacturer’s warranty, we coordinate benefits for you—you may file the claim with Umbrel and we will either handle it directly or facilitate manufacturer service at Umbrel’s cost where applicable. After the manufacturer’s warranty ends, Umbrel provides the covered repair/replacement through month 24.
Accidental damage (ADH) including:
Liquid damage from spills or splashes (non‑intentional, non‑submersion).
Power surge damage (including lightning‑induced or utility‑related surges). Lightning/surge damage to the Device is covered even if severe weather is present, provided the damage is limited to the Device and peripherals. Catastrophic property events (e.g., home flood/fire impacting the premises) remain excluded (see Exclusions §4.3).
Household environmental incident (e.g., smoke, minor water ingress, unusual humidity) not amounting to a catastrophic event (see exclusions).
Unlimited repairs (parts & labor) or one (1) replacement during the Term.
Shipping both ways for approved claims to/from our designated service depot in supported countries.
No‑Lemon: After three (3) completed repairs for the same defect during the Term and the Device still malfunctions, we will replace or settle (at our discretion), subject to the Coverage Limit.
Data & software: We may need to reinstall firmware or reformat storage to complete repairs. Data recovery and data loss are not covered; please back up your data before shipping (see Section 9).
3. Service options & our obligations
We will, at our discretion, (a) repair the Device with new or refurbished parts, (b) replace the Device, or (c) pay a cash settlement (not to exceed the Coverage Limit). Replacement units may be new or refurbished/equivalent‑to‑new; replaced Devices become our property (salvage).
We may offer an advance exchange (we ship a replacement first) subject to a temporary authorization hold; you must return the original within the timeframe provided or pay the non‑returned unit charge (equal to the replacement unit value).
Advance exchange return window: If we send an advance exchange, you must ship the original Device (using our label) within 14 calendar days of delivery of the replacement. If not received, we may charge the replacement unit value plus taxes. Risk of loss for the return is Umbrel’s once our shipping label is used.
4. Exclusions
This contract does not cover:
Loss or theft, unexplained disappearance, or cosmetic damage (scratches, dents) that does not affect function.
Intentional damage, abuse, or misuse (including liquid submersion), operation outside published environmental/power specifications, or damage caused by unauthorized repair or firmware/rooting that materially departs from Umbrel documentation. Use of third‑party parts or independent repair, by itself, does not void coverage unless it caused the failure.
Catastrophic events: damage to the Device occurring as part of a declared or insurance‑covered property catastrophe (e.g., a house fire, inundation/flood, earthquake, hurricane, war/terrorism). However, isolated Device damage from a power surge or nearby lightning strike is covered under ADH. (This distinction prevents disputes about storm‑related surges.)
Consumables & accessories not integral to Device function (cables, packaging).
Pre‑existing conditions or known defects before contract purchase; manufacturer/recall issues the seller/manufacturer must remedy by law.
Data, software, or content (including data recovery); indirect or consequential losses (downtime, lost profits) to the extent permitted by law. (Industry service contracts routinely exclude consequential damages.)
5. Limits & customer responsibilities
Coverage Limit: the aggregate value of all benefits (repairs/parts/labor/shipping/replacement/cash settlement) shall not exceed the Device purchase price.
Repairs & replacements: Unlimited repairs are available subject to the Coverage Limit. One (1) replacement maximum per Term. To prevent abuse, Umbrel may investigate patterns such as more than four (4) unrelated ADH incidents within the Term or evidence of intentional damage; we will not deny claims solely due to volume without a good‑faith investigation and written explanation.
Proof of purchase: The Device serial number is required, and a receipt is preferred, but reasonable alternative proof (e.g., bank or card statement, reseller confirmation) is accepted.
Return of replaced items: you must return the covered Device/parts; non‑returned items are billed at replacement value.
Proper care: take reasonable steps to prevent damage and follow Umbrel’s use/environment guidelines.
6. Eligibility, start & end
Eligibility: new Umbrel Home purchased in a country where Umbrel Protect is sold.
Start date: coverage begins on the Device purchase date (ADH is from day one).
End date: at 24 months from the Device purchase date or upon payment of the Coverage Limit (whichever occurs first).
If the manufacturer’s warranty overlaps, this contract coordinates benefits so that hardware‑failure coverage effectively extends to month 24; ADH applies throughout. This is consistent with common consumer‑electronics service‑contract practice.
7. Claim process
We’ll assess eligibility and provide a Return Material Authorization (RMA) and label.
File promptly by sending an email to support@umbrel.com with description, photos/video (if ADH), and diagnostics.
On receipt, we diagnose the Device. If no fault found or a non‑covered condition is identified, we’ll return it; we may charge reasonable shipping/diagnostic fees where allowed by law.
Turnaround & shipping: standard ground shipping both ways; options for expedited shipping may be offered at cost.
Cross‑border claims: if you moved to a different country, we may route to the nearest authorized depot; duties/taxes incurred due to export/import formalities are your responsibility unless prohibited by law.
Cross‑border within EU/EEA: If the Device was purchased in the EU/EEA and you request service within the EU/EEA, Umbrel will handle returns without duties/taxes to you. (Different rules may apply if the Device is now outside the purchase region.)
8. Transfer & renewal
Transfer: You may transfer Umbrel Protect with the Device to a new owner for free by notifying us with the new owner’s email and proof of transfer.
Renewal/extension: Not offered as of the effective date; if offered later, terms may differ.
9. Data & privacy
Back up your data. Service may require restoring or reformatting; Umbrel is not responsible for data loss.
We process your personal data for claim administration under Umbrel’s Privacy Policy and applicable law. If personal data are transferred outside your country/region (e.g., to claim administrators or depots), Umbrel will use a valid transfer mechanism such as the EU Standard Contractual Clauses (where GDPR applies). We only share necessary data with vetted service/repair partners to process your claim, in line with our Privacy Policy.
10. Cancellation & refunds
Your right to cancel:
You may cancel Umbrel Protect at any time. If you cancel within 30 days and have not filed a claim, you’ll receive a full refund. Otherwise, you’ll receive a pro-rata refund of the purchase price for the unused portion, less any amounts paid on claims where permitted by law. Any statutory cooling-off or mandatory refund rights in your country apply in addition to these rights.
Our right to cancel:
We may cancel this Contract only for: (i) non-payment; (ii) fraud or material misrepresentation by you; or (iii) your substantial breach of your responsibilities (for example, intentional damage or prohibited misuse). We will provide advance written notice where required by law (typically 30 days, or 10 days for non-payment). If we cancel, you’ll receive a pro-rata refund of the purchase price for the remaining term. This clause does not permit cancellation where you have an open claim or for any loss occurring before the effective date of cancellation. State/territory-specific rights and notice periods apply and control.
We may discontinue Umbrel Protect for new sales at any time. For existing Contracts, if a change in law/regulation or our program discontinuance makes continued administration impracticable, we will: (a) continue coverage until the effective date stated in our notice (not less than 30 days from notice), and (b) either assign our obligations to an authorized successor obligor or insurer providing equal or better coverage at no additional cost, or provide a pro-rata refund of the purchase price for the remaining term. This section does not apply if you have an open claim or to any covered failure that occurs before the effective date. Any state-mandated refund timing/penalty-interest rules apply.
Nothing in these terms reduces your statutory rights.
11. Assignment, subrogation, salvage
On any replacement or cash settlement, we may subrogate and pursue recovery from responsible third parties (e.g., utility for surge); you agree to reasonably assist. Replaced items become Umbrel’s property.
12. Dispute resolution & governing law
A) United States & Canada (consumer purchases):
Informal resolution first: contact us at support@umbrel.com. If not resolved within 60 days, either party may commence a claim.
Arbitration (opt‑out available): Except for small‑claims matters or where prohibited by law, disputes are resolved by binding individual arbitration under the AAA Consumer Arbitration Rules (and, if applicable, AAA Mass Arbitration Supplementary Rules). Hearings occur in your county of residence or by video. Umbrel pays all AAA fees beyond the consumer filing fee, as the Rules provide. Class actions/arbitrations are waived to the extent permitted by law. You may opt out within 30 days of purchase by emailing support@umbrel.com with your name, Device serial number, proof of purchase, and a statement to opt out.
Mass filings / batching: If 100 or more similar demands are filed by or with the same counsel, AAA’s Supplementary Rules apply; the parties agree to reasonable batching/bellwethers and good‑faith fee allocation as permitted by AAA to streamline resolution.
Quebec carve‑out: For residents of Quebec, any clause requiring arbitration or waiving class actions is not enforceable. Quebec consumers may bring disputes in court; arbitration is available only if agreed after a dispute arises.
Governing law: FAA governs arbitration; otherwise, the laws of your state/province of residence govern, except where preempted.
B) EU/UK/Australia/other jurisdictions:
Local consumer laws may provide courts/tribunals or ombudsman processes; this clause does not limit those rights. Disputes are governed by the law of your country of residence unless otherwise required.
13. Limitation of liability
To the extent permitted by law, Umbrel is not liable for incidental, indirect, or consequential damages (e.g., lost data, lost profits, downtime). This limitation does not apply to liability that cannot be excluded by law. (Comparable limitation language is customary in service‑contract T&Cs.)
This is not an insurance policy. In jurisdictions that require financial backing, Umbrel’s obligations may be insured under a Service Contract Reimbursement Insurance Policy; if applicable, the insurer’s name and address and a direct‑claim right after 60 days will appear on your order confirmation and the localized version of these terms.
14. Changes to these terms
We may update these terms for future purchases or to reflect changes in law or program administration. Material changes for existing customers apply only if beneficial to you or required by law.
15. Entire agreement
These terms, plus your proof of purchase and any regional addendum, are the entire agreement for Umbrel Protect.
If any provision is held invalid, the remainder remains in force.
English version controls unless a local law requires otherwise; translations are for convenience only.
16. Regional rights & transparency
EU: Nothing in Umbrel Protect reduces your legal guarantee for lack of conformity (minimum 2 years). During the first year after delivery, the burden of proof typically lies with the seller; remedies may include repair or replacement. If you choose “repair” (where both are available), recent EU amendments may extend the seller’s liability period by 12 months once. Umbrel Protect adds ADH and convenience features beyond these rights.
UK: Your rights under the Consumer Rights Act 2015 (e.g., short‑term right to reject, repair/replace) are unaffected. Umbrel Protect adds ADH and convenience features.