Umbrel Home Shipping Policy
Last updated: May 30, 2023
1. Shipping Carriers
Umbrel, Inc. reserves the right to select the most appropriate shipping carrier for each order at our discretion. This may include carriers such as UPS, FedEx, DHL, or local postal services. The choice of carrier may vary depending on factors such as the destination country, package size, and shipping costs.
2. Shipping Options
For pre-orders of Umbrel Home, we do not offer multiple shipping options. All pre-orders will be shipped using the shipping method determined by Umbrel, Inc. based on the factors mentioned above.
3. Tracking Information
Once your order has been dispatched, we will provide you with tracking information via email.
4. Estimated Delivery Times
Pre-orders of Umbrel Home will begin dispatching in June 2023. However, we cannot guarantee specific delivery dates or timeframes, as there may be unforeseen delays, such as carrier disruptions, customs clearance issues, or any other factors. We appreciate your understanding and patience in the event of any delays.
5. Shipping Fees
Shipping fees may apply for orders from certain countries. These fees will be calculated based on the destination, package weight, and dimensions, and will be presented on the checkout page before you complete your purchase. Please note that shipping fees are non-refundable.
6. Shipping Restrictions
We ship to all countries, except those where we, as a US company, are prohibited from trading due to legal restrictions or sanctions. It is the customer's responsibility to ensure that the product can be legally imported into the destination country.
7. Customs, Duties, and Taxes
Customers are responsible for any customs duties, taxes, and other fees associated with their orders. These charges are not included in the product price or shipping fees and will be billed separately by the destination country's customs authorities. Umbrel, Inc. is not responsible for these charges or for any delays caused by customs clearance procedures.
8. Order Cancellation
Pre-orders and regular orders can be canceled for free before the order is dispatched by contacting our live chat on umbrel.com or emailing firstname.lastname@example.org. If the order has been dispatched, the terms of our Return and Refund Policy apply.
9. Delivery to P.O. Boxes
Some carriers may not deliver to P.O. boxes. Customers should provide a physical address for delivery whenever possible. If a carrier cannot deliver to a P.O. box, we will contact you to request an alternative address.
10. Changes to Shipping Information
Customers who need to update their shipping information after placing an order should contact our live chat on umbrel.com or email email@example.com with their order number and updated address before the order is dispatched. Additional shipping fees may apply depending on the address location. If the order has been dispatched, the terms of our Return and Refund Policy apply.
11. Lost, Damaged, or Delayed Shipments
If your shipment is lost, damaged, or delayed, please contact our customer support team as soon as possible. We will work with the carrier to investigate the issue and, if necessary, file a claim on your behalf. If we are unable to resolve the issue with the carrier, we will offer a refund or replacement at our discretion, subject to the terms of our Return and Refund Policy.
12. Signature Upon Delivery
Some carriers may require a signature upon delivery. If this is the case, it is the customer's responsibility to ensure that someone is available to sign for the package. If a package is returned to us because no one was available to sign for it, the customer will be responsible for any additional shipping costs to reship the order.
13. Returned Shipments
If a shipment is returned to us due to an incorrect address, the customer's failure to collect the package, or the package being refused by the recipient, the customer will be responsible for any additional shipping costs or fees to reship the order. To update shipping addresses or make other necessary arrangements to avoid returned shipments, customers should contact our live chat on umbrel.com or email firstname.lastname@example.org. Any refunds for returned shipments will be processed according to our Return and Refund Policy.
Umbrel, Inc. shall not be held liable for any shipping-related issues that are beyond our control, including but not limited to carrier delays, natural disasters, customs clearance issues, or other unforeseen circumstances that may affect the delivery of your order. While we will make every effort to assist our customers in resolving any shipping-related problems, our responsibility is limited to the actions we can take within our control, such as filing claims with carriers or providing refunds or replacements in accordance with our Return and Refund Policy. By placing an order with Umbrel, Inc., you acknowledge and agree that our liability for shipping-related issues is limited as described in this section.
Please note that this shipping policy is subject to change without notice. We recommend reviewing the policy periodically to stay informed of any updates.